Five Touchpoint Experience

Online Experience

We have created a web presence to mimic a physical store experience but in a digital medium. This is where you would get your first impression of our concept and a chance to explore our current and get a glimpse of our future range. 

Mobile Demo Experience

Once you browsed our website, if you wish to experience our mobile showroom, book yourself in for a session! We come to you at your convenience to showcase our range. This gives us a chance to understand your needs and requirements so we can make a recommendation. There is absolutely no obligation to buy from us! 

Purchase Experience

Welcome to the Tribe! Now that you are part of something exciting, to commemorate this, you will receive a Welcome Pack. A way for us to say thank you for showing support and committing to our mission!

Delivery Experience

Once your eBike arrives in the country.  Our Experience Specialist will complete the assembly, inspect the quality and deliver it. Our delivery will involve a quick induction and a bike fitting before handing it over to you. 

Service and Maintenance Experience

We believe in standing behind what we offer to our customers. To really back this claim, we include two complimentary mobile services at 6 and 12 month for the first year of your purchase. This mobile service includes a standard tune up and basic maintenance, replacement of faulty parts and excludes wear and tear.